IBS New York 2025

This class is designed specifically for professionals who understand the importance of effective communication in building successful team and client relationships. You’ll learn to enhance your communication skills and deliver emotionally intelligent coaching for your team, exceptional customer service to foster client loyalty, and a positive salon culture. Join Bonnie as she walks you through the framework of communicating from head and heart to master difficult conversations, conflict resolution, client complaints, recognition, consultations, and more.